Suncorp Group
Motor Assessor Metropolitan QLD
Mid levelFull-timeHybridBrisbane QLD, AustraliaProfessional servicesCustomer service and supportInformation technologyPosted 1 day ago
About the job
The Motor Assessor job at Allianz is all about delivering exceptional assessment outcomes while ensuring customer satisfaction. This role plays a vital part in maintaining high standards in the motor insurance industry and contributes to a culture of continuous improvement. The team values collaboration, innovation, and a commitment to making a positive impact in the community.
You'll be responsible for
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Delivering assessment outcomes
Deliver best practicable assessment outcomes in either repair cost or total loss, complying with motor assessing processes and guidelines.🤝
Improving customer service
Contributing to improving the customer service of selected and non-selected repairers, ensuring prompt resolution of complaints.⏱️
Meeting productivity objectives
Meeting or exceeding productivity objectives and completing total loss reports within 24 hours of assessment wherever practicable.What we're looking for
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Trade qualification and experience
Significant post-apprenticeship experience as a panel beater, spray painter, or motor mechanic.View fit
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Motor insurance assessing experience
Demonstrated experience in motor vehicle assessing practices and quoting.View fit
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Technical proficiency
Experience with systems, software, databases, and reporting tools.View fit
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