This job is about assessing and resolving motor claims with precision and care, driving customer trust through high-quality repair outcomes. As a Motor Assessor, you will play a crucial role in ensuring that customers receive the best possible service during their repair journey. The team values collaboration and is committed to creating a supportive and inclusive work environment.
You'll be responsible for
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Negotiating with repairers
Achieving the best repair method, cost, and quality outcomes🚗
Assessing vehicles
Conducting assessments on-road and via desktop using Suncorp’s frameworks⚖️
Managing escalations and disputes
Ensuring timely and fair resolutions for all parties involvedSkills you'll need
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Trade qualification
Cert III in panel beating, spray painting, or mechanics or equivalent experience as a Motor Assessor📝
Quote writing and estimating skills
Proven experience in writing quotes and assessing vehicle damage🛠️
Knowledge of repair methods
Understanding of insurance codes and compliance related to vehicle repairsView more