Suncorp Group5 followers93 jobs

Motor Assessor Townsville

Mid levelFull-timeHybridEmerald QLD, AustraliaProfessional servicesCustomer service and supportPosted 1 month ago
View your fit0 of 9 criteria met

About the job

This job is all about assessing and resolving motor claims with precision and care, driving customer trust through high-quality repair outcomes. As a Motor Assessor, you will play a vital role in ensuring that customers receive the best possible service during their repair journey. The team values collaboration and support, creating an environment where everyone can thrive and contribute to making a positive impact.

You'll be responsible for

🤝

Negotiating with repairers

Achieving the best repair method, cost, and quality outcomes
🚗

Assessing vehicles

Conducting assessments on-road and via desktop using Suncorp’s frameworks
⚖️

Managing escalations and disputes

Ensuring timely and fair resolutions for all parties involved

Skills you'll need

🔧

Trade qualification

Cert III in panel beating, spray painting, or mechanics or equivalent experience as a Motor Assessor
📝

Quote writing and estimating skills

Proven experience in writing quotes and assessing vehicle damage
🛠️

Knowledge of repair methods

Understanding of insurance codes and compliance related to vehicle repairs
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Meet the team

About the company

View your fit

0 of 5 criteria met
Trade qualification in motor assessment
Cert III or equivalent in panel beating, spray painting, or mechanics

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3+ years post-trade experience
Demonstrated experience in motor assessment and repair processes

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Quote writing and estimating skills
Proven ability to prepare accurate repair quotes and negotiate settlements

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Knowledge of repair methods and compliance
Understanding of industry standards, insurance codes, and repair protocols

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Current unrestricted Australian driver’s licence
Valid licence for assessing vehicles and conducting inspections

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A meaningful career starts with a match

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