Suncorp Group5 followers93 jobs

Motor Assessor Melbourne

Mid levelFull-timeHybridMelbourne VIC, AustraliaProfessional servicesCustomer service and supportPosted 16 hours ago
View your fit0 of 9 criteria met

About the job

This job is all about assessing and resolving motor claims with precision and care, driving customer trust through high-quality repair outcomes. As a Motor Assessor, your technical knowledge and strong customer skills will play a crucial role in preparing accurate repair quotes and negotiating settlements. The team values collaboration and inclusivity, creating a supportive environment where everyone can thrive.

You'll be responsible for

🚗

Assessing vehicles

Assess vehicles on-road and via desktop using Suncorp’s assessing frameworks
⚖️

Managing escalations

Manage escalations and disputes, ensuring timely and fair resolutions
✅

Conducting quality checks

Conduct reinspection, audits, and quality checks to maintain repair standards

Skills you'll need

🔧

Trade qualification

Cert III in panel beating, spray painting, or mechanics or equivalent experience as a Motor Assessor
📝

Quote writing

Proven experience in quote writing and assessing/estimating skills
🤝

Negotiation skills

Ability to negotiate with repairers to achieve the best repair method, cost, and quality outcomes
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Meet the team

About the company

View your fit

0 of 5 criteria met
Trade qualification in motor assessment
Cert III in panel beating, spray painting, or mechanics required.

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3+ years post-trade experience
Demonstrated experience as a Motor Assessor essential.

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Proven quote writing skills
Experience in preparing accurate repair quotes is crucial.

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Knowledge of repair methods
Understanding of insurance codes and compliance standards needed.

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Current unrestricted Australian driver’s license
Valid license required for on-road vehicle assessments.

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