Suncorp Group5 followers93 jobs

Motor Assessor

Mid levelFull-timeHybridBrisbane QLD, AustraliaProfessional servicesCustomer service and supportPosted 1 month ago
View your fit0 of 9 criteria met

About the job

This job is all about assessing and resolving motor claims with precision and care, driving customer trust through high-quality repair outcomes. As a Motor Assessor, you will play a vital role in ensuring that customers receive the best service possible while maintaining repair standards. The team values collaboration and supports each other in a flexible work environment.

You'll be responsible for

🚙

Assessing vehicles

Assess vehicles on-road and via desktop using Suncorp’s assessing frameworks
⚖️

Managing escalations

Manage escalations and disputes, ensuring timely and fair resolutions
✅

Conducting quality checks

Conduct reinspection, audits, and quality checks to maintain repair standards

Skills you'll need

🔧

Trade qualification

Cert III in panel beating, spray painting, or mechanics or equivalent experience as a Motor Assessor
📝

Quote writing

Proven experience in quote writing and assessing/estimating skills
🤝

Negotiation skills

Ability to negotiate with repairers to achieve the best repair method, cost, and quality outcomes
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Meet the team

About the company

View your fit

0 of 5 criteria met
Trade qualification in motor assessment
Cert III in panel beating, spray painting, or mechanics is essential.

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3+ years post-trade experience
Demonstrated experience in motor assessment and repair processes.

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Quote writing and estimating skills
Proven ability to prepare accurate repair quotes and negotiate.

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Current unrestricted Australian driver’s licence
Valid licence required for vehicle assessments and inspections.

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Knowledge of repair methods and compliance
Understanding of insurance codes and repair standards is crucial.

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