Suncorp Group11 followers51 jobs

Motor Claims Specialist

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 8 months agoVerified 22 hours ago
Pending fitX of Y criteria met

About the job

As a Motor Claims Specialist, you will play a crucial role in supporting customers who have experienced significant vehicle damage due to severe weather. Your work will provide clarity, comfort, and direction during challenging times, making a real difference in people's lives. The team values connection, support, and a human touch, ensuring that everyone feels grounded and cared for.

You'll be responsible for

👂

Listening to customers

Truly listening to customers dealing with major storm damage, ensuring they feel heard and supported from the first call.
🗺️

Guiding customers through the claims process

Explaining coverage, next steps, and making the process feel simple and manageable for customers.
🚗

Managing claims end-to-end

Keeping each claim progressing smoothly so customers can get back on the road sooner.

Key criteria

💼

Strong customer service experience

Demonstrated experience in phone-based customer service roles.

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🧠

Emotional resilience

Ability to remain calm and supportive in stressful situations.

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🔍

Attention to detail

Proven skills in accurate documentation and claim management.

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View more

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5 criteria for this job
Strong customer service experience
Demonstrated experience in phone-based customer service roles.

View

Emotional resilience
Ability to remain calm and supportive in stressful situations.

View

Attention to detail
Proven skills in accurate documentation and claim management.

View

Compassion and empathy
Genuine understanding of customer challenges during tough times.

View

Growth mindset
Willingness to learn and adapt in a fast-paced environment.

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