MedHealth237 jobs

NDIS Intake and Scheduling Officer

Mid levelFull-timeOfficeBelconnen ACT 2617, AustraliaAdministrationCustomer servicePosted 5 days ago
Think you're a good fit?See what the hiring team are looking for

About the job

This job is about joining Ability Action Australia as part of the Concierge (Intake) Team, where you will provide essential support to NDIS participants and stakeholders. Your work will significantly impact the lives of participants by ensuring they receive timely and appropriate services. The team values collaboration and a proactive approach, creating a positive environment for everyone involved.

You'll be responsible for

📋

Allocating referrals

Allocating referrals efficiently to ensure NDIS participants receive timely and appropriate services.
🤝

Collaborating with stakeholders

Collaborating with NDIS stakeholders to convert enquiries into referrals while delivering exceptional customer service.
💰

Managing funding requests

Managing funding requests to ensure NDIS funds are available and used appropriately.

Key criteria

📋

NDIS sector experience

Demonstrated experience in the NDIS sector or similar client-facing roles.

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🤝

Customer engagement skills

Strong communication and negotiation skills for high-quality service.

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⚖️

Independent work ability

Experience managing priorities and adapting to changing environments.

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Meet the team

About the company

View your fit

5 criteria for this job
NDIS sector experience
Demonstrated experience in the NDIS sector or similar client-facing roles.

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Customer engagement skills
Strong communication and negotiation skills for high-quality service.

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Independent work ability
Experience managing priorities and adapting to changing environments.

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Proficiency in Microsoft Office
Skilled in using Microsoft Office and database systems effectively.

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Case management experience
Experience maintaining accurate case management records and documentation.

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