About the job
This job is about joining the Concierge (Intake) Team at Ability Action Australia, where you will play a vital role in supporting NDIS participants. Your work will directly impact the lives of over 10,000 participants each year, helping them access the care they need. The team thrives on collaboration and a commitment to exceptional service, ensuring a positive experience for everyone involved.
You'll be responsible for
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Allocating referrals
Efficiently allocate referrals to ensure NDIS participants receive timely and appropriate services, enhancing their experience.🤝
Collaborating with stakeholders
Work closely with NDIS stakeholders to convert enquiries into referrals while delivering exceptional customer service.💰
Managing funding requests
Oversee funding requests to ensure NDIS funds are available and used appropriately, contributing to effective service delivery.Key criteria
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NDIS sector experience
Experience in NDIS or client-facing roles is essential.View
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Customer engagement skills
Strong communication and negotiation skills for tailored service.View
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Case management proficiency
Experience managing case records and documentation accurately.View
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