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NDIS Intake and Scheduling Officer

Mid levelFull-timeOfficeNorwood SA 5067, AustraliaAdministrationCustomer servicePosted 1 month agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

This job is about joining the Concierge (Intake) Team at Ability Action Australia, where you will play a vital role in supporting NDIS participants. Your work will directly impact the lives of over 10,000 participants each year, helping them access the care they need. The team thrives on collaboration and a commitment to exceptional service, ensuring a positive experience for everyone involved.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📋

Allocating referrals

Efficiently allocate referrals to ensure NDIS participants receive timely and appropriate services, enhancing their experience.
🤝

Collaborating with stakeholders

Work closely with NDIS stakeholders to convert enquiries into referrals while delivering exceptional customer service.
💰

Managing funding requests

Oversee funding requests to ensure NDIS funds are available and used appropriately, contributing to effective service delivery.

Key criteria

🧑‍🤝‍🧑

NDIS sector experience

Experience in NDIS or client-facing roles is essential.

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💬

Customer engagement skills

Strong communication and negotiation skills for tailored service.

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📊

Case management proficiency

Experience managing case records and documentation accurately.

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A meaningful career starts with a match

View your fit

5 criteria for this job
NDIS sector experience
Experience in NDIS or client-facing roles is essential.

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Customer engagement skills
Strong communication and negotiation skills for tailored service.

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Case management proficiency
Experience managing case records and documentation accurately.

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Microsoft Office proficiency
Ability to work with Microsoft Office and database systems.

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Prioritisation and adaptability
Ability to manage priorities and adapt to changing environments.

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