About the job
This job is about joining a dynamic Concierge (Intake) Team at Ability Action Australia, where you will provide essential support to NDIS participants and stakeholders. Your work will have a meaningful impact, helping individuals access the care they need to enhance their lives. The team values collaboration and a proactive approach, ensuring a positive experience from the first contact through to service delivery.
You'll be responsible for
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Allocating referrals efficiently
Ensure NDIS participants receive timely and appropriate services by managing referrals effectively.🤝
Collaborating with NDIS stakeholders
Work closely with stakeholders to convert enquiries into referrals while delivering exceptional customer service.💰
Managing funding requests
Oversee funding requests to ensure NDIS funds are available and used appropriately for participants.Key criteria
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Experience in NDIS or client-facing roles
Demonstrated experience in the NDIS sector or similar roles.View
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Strong customer engagement skills
Proven ability to communicate and negotiate effectively.View
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Ability to manage priorities
Experience working independently and adapting to changing environments.View
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