Telstra31 followers101 jobs

Network Technical Specialist

Mid levelFull-timeHybridCanberra ACT, AustraliaGeorge St, Sydney NSW, AustraliaPosted 2 days agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Network Technical Specialist job is all about providing top-notch technical support for complex network systems within a dynamic 24x7 environment. This position plays a crucial role in maintaining the integrity of Enterprise customers' Data Networks, ensuring seamless operations. The team thrives on collaboration, innovation, and a commitment to excellence, making it an exciting opportunity for those passionate about networking.

You'll be responsible for

🔍

Providing specialised technical support

Detecting, investigating, and resolving complex network faults and routines associated with customer networks.
📊

Applying incident management methodologies

Ensuring faults are detected and resolved effectively to meet monthly KPI metrics.
🤝

Coordinating with service desk and vendors

Ensuring timely resolution of issues by collaborating with various teams.

Key criteria

🔒

Negative Vetting Level 1 Security Clearance

Possession of NV1 Security Clearance for sensitive information access.

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📜

CCNA certification

Demonstrated CCNA certification for network support expertise.

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🔧

3-5 years network support experience

Proven experience in providing network support for enterprise customers.

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5 criteria for this job
Negative Vetting Level 1 Security Clearance
Possession of NV1 Security Clearance for sensitive information access.

View

CCNA certification
Demonstrated CCNA certification for network support expertise.

View

3-5 years network support experience
Proven experience in providing network support for enterprise customers.

View

Cisco and Fortinet knowledge
Hands-on experience with Cisco and Fortinet device configurations.

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ITIL awareness
Understanding of incident management and change management processes.

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