About the job
The Network Technical Specialist job is all about providing top-notch technical support for complex network systems within a dynamic 24x7 environment. This position plays a crucial role in maintaining the integrity of Enterprise customers' Data Networks, ensuring seamless operations. The team thrives on collaboration, innovation, and a commitment to excellence, making it an exciting opportunity for those passionate about networking.
You'll be responsible for
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Providing specialised technical support
Detecting, investigating, and resolving complex network faults and routines associated with customer networks.📊
Applying incident management methodologies
Ensuring faults are detected and resolved effectively to meet monthly KPI metrics.🤝
Coordinating with service desk and vendors
Ensuring timely resolution of issues by collaborating with various teams.Key criteria
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Negative Vetting Level 1 Security Clearance
Possession of NV1 Security Clearance for sensitive information access.View
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CCNA certification
Demonstrated CCNA certification for network support expertise.View
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3-5 years network support experience
Proven experience in providing network support for enterprise customers.View
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