Minor International52 jobs

Night Guest Service Agent

JuniorFull-timeHybridCessnock, NSW, AustraliaCustomer servicePosted 6 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Night Guest Service Agent position at Oaks Cypress Lakes Resort is all about creating memorable guest experiences in a vibrant hospitality environment. This job plays a crucial role in ensuring guests feel welcomed and valued from the moment they arrive, contributing to the overall success of the resort. The team thrives on collaboration, positivity, and a shared commitment to delivering exceptional service.

You'll be responsible for

👋

Welcoming guests

Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
💬

Communicating effectively

Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
🛎️

Assisting guests

Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Key criteria

🏨

Hospitality service experience

Demonstrated background in high-quality service within hospitality.

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🗣️

Effective communication skills

Proven ability to articulate information clearly across various mediums.

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🌟

Guest experience focus

Passionate about creating positive guest experiences and resolving issues.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

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4 criteria for this job
Hospitality service experience
Demonstrated background in high-quality service within hospitality.

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Effective communication skills
Proven ability to articulate information clearly across various mediums.

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Guest experience focus
Passionate about creating positive guest experiences and resolving issues.

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Flexible work schedule
Experience working varied shifts, including weekends and holidays.

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