Minor International52 jobs

Night Guest Service Agent

JuniorFull-timeOfficeNewcastle NSW, AustraliaCustomer servicePosted 1 day agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Night Guest Service Agent position at Oaks Cypress Lakes Resort is all about creating memorable guest experiences in a warm and welcoming environment. This job plays a vital role in ensuring guests feel right at home from check-in to check-out, while also providing valuable local insights. The team thrives on delivering exceptional service and fostering a supportive workplace culture that values personal growth and collaboration.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

👋

Welcoming guests

Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
🗓️

Processing reservations

Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
🌟

Assisting guests

Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Key criteria

🏨

Hospitality service experience

Demonstrated background in high-quality service within hospitality.

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📞

Effective communication skills

Proven ability to articulate information clearly across various mediums.

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🌟

Guest experience focus

Passion for creating positive guest experiences and resolving issues.

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A meaningful career starts with a match

View your fit

4 criteria for this job
Hospitality service experience
Demonstrated background in high-quality service within hospitality.

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Effective communication skills
Proven ability to articulate information clearly across various mediums.

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Guest experience focus
Passion for creating positive guest experiences and resolving issues.

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Flexible work schedule
Experience working varied shifts, including weekends and holidays.

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