NOC Operator - Broadcast Service Management Centre
About the job
As a NOC Operator at BAI Communications, you will play a vital role in monitoring and supporting broadcast services across Australia in a dynamic 24/7 environment. This job is essential for ensuring service assurance through effective alarm and incident management, making a real impact on communication during critical times. The team thrives on collaboration, clear communication, and a commitment to excellence in service delivery.
You'll be responsible for
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Monitoring alarms
Monitoring and triaging alarms from multiple network and broadcast management systems to ensure service assurance.🔧
Incident resolution
Remotely resolving incidents impacting managed broadcast services where possible, ensuring minimal disruption.📞
Communication management
Managing incident communications, escalations, and updates in line with OLAs and SLAs, maintaining clear communication with stakeholders.Key criteria
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Broadcast and telecommunications experience
Experience in broadcast, telecommunications, or network operations environments.View
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Alarm monitoring skills
Proven ability to monitor and interpret alarms from management systems.View
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Incident management experience
Experience managing incidents within structured service management frameworks.View
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