About the job
The Ocean Freight Customer Service Representative job at Toll Group is all about being the vital link between the company and its customers. This role is essential for ensuring seamless service delivery, meeting client expectations, and driving service excellence. The team thrives on collaboration, innovation, and a commitment to compliance, creating an environment where everyone can contribute and grow.
You'll be responsible for
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Managing client relationships
Manage client and stakeholder relationships, coordinating with internal and external teams to meet service expectations, provide timely updates, attend meetings, and deliver excellent customer service to support satisfaction and retention.🚚
Coordinating shipment processing
Coordinate end‑to‑end shipment processing, ensuring timely and accurate execution that meets client requirements, Toll standards, legislative obligations, and cargo availability commitments.⚖️
Ensuring compliance
Ensure regulatory and compliance excellence, including adherence to ABF, AQIS, RACA, COR, quarantine directions, customs regulations, and broader safety and legal requirements.Key criteria
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Global freight forwarding experience
Strong experience in global freight forwarding operations or customer service.View
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Analytical skills
Proven ability to analyze shipment data and track cargo movement.View
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Effective communication skills
Demonstrated ability to engage with clients and internal teams.View
