Ombudsman, Banking and Finance
About the job
The Ombudsman, Banking & Finance job at AFCA is a unique opportunity to make a significant impact on financial fairness in Australia. This position involves resolving complex disputes that affect individuals and businesses while promoting accountability and trust in the financial system. AFCA values inclusive leadership and offers a supportive environment where every voice matters, encouraging collaboration and professional growth.
You'll be responsible for
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Providing technical and professional leadership
Offer guidance and expertise across AFCA, ensuring high standards in dispute resolution.🌱
Mentoring and uplifting Adjudicators and case teams
Support and develop team members to enhance their skills and effectiveness in resolving disputes.🤝
Building trusted relationships with stakeholders
Engage with regulators, consumer advocates, government, and industry stakeholders to foster collaboration and trust.Key criteria
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Legal qualifications
Formal legal qualifications or extensive dispute resolution experience.View
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Banking and finance expertise
Proven experience in banking, finance, or related regulatory sectors.View
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Analytical thinking
Demonstrated ability to distil complex issues efficiently.View
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