Australian Financial Complaints Authority2 followers118 jobs

Ombudsman, Banking and Finance (Small Business & Transactions)

SeniorFull-timeHybridMelbourne VIC, AustraliaPosted 2 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

The Ombudsman position at AFCA is a fantastic opportunity to make a real impact in the banking and finance sector. This job involves resolving standard and complex banking disputes, contributing to positive community outcomes, and influencing the industry with binding decisions. The team values collaboration and inclusivity, creating a supportive environment where every voice is heard.

You'll be responsible for

📝

Making decisions

Making decisions on standard and complex complaints in accordance with AFCA rules and fairness principles.
👥

Providing leadership

Providing professional and technical leadership across AFCA and coaching Adjudicators and case workers.
🌐

Supporting relationships

Supporting AFCA’s relationships with small business and consumer groups, government bodies, and other Ombudsman networks.

Key criteria

⚖️

Legal qualifications

Possession of relevant legal qualifications for effective decision-making.

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📊

Analytical skills

Proven ability to analyze complex issues efficiently.

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✍️

Communication skills

Demonstrated high-level written and verbal communication abilities.

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Meet the team

About the company

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5 criteria for this job
Legal qualifications
Possession of relevant legal qualifications for effective decision-making.

View

Analytical skills
Proven ability to analyze complex issues efficiently.

View

Communication skills
Demonstrated high-level written and verbal communication abilities.

View

Banking and finance experience
Significant track record in banking and finance sectors.

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Interpersonal skills
Experience engaging with diverse stakeholders effectively.

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