Australian Financial Complaints Authority2 followers118 jobs

Ombudsman, Banking and Finance

SeniorFull-timeHybridSydney NSW, AustraliaPosted 3 months agoVerified 3 months ago
Pending fitX of Y criteria met

About the job

The Ombudsman, Banking & Finance position at AFCA offers a unique opportunity to make a real impact in the community by resolving complex financial disputes. This role is pivotal in shaping the future of financial fairness in Australia, with decisions that rebuild trust in the financial system. AFCA values an inclusive culture and encourages flexible work arrangements, allowing team members to flourish while contributing to a fair and accessible dispute resolution system.

You'll be responsible for

👩‍⚖️

Providing technical and professional leadership

Guide and uplift Adjudicators and case teams, ensuring high standards of dispute resolution.
💡

Contributing to thought leadership

Engage in evolving approaches to dispute resolution and represent AFCA as a trusted expert at conferences and industry forums.
🤝

Building trusted relationships

Foster connections with regulators, consumer advocates, government, and industry stakeholders to enhance collaboration.

Key criteria

⚖️

Legal qualifications

Formal legal qualifications with a strong record in dispute resolution.

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💼

Banking and finance experience

Proven experience in banking, finance, or regulatory environments.

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🔍

Analytical thinking

Demonstrated ability to distil complex issues efficiently.

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Meet the team

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5 criteria for this job
Legal qualifications
Formal legal qualifications with a strong record in dispute resolution.

View

Banking and finance experience
Proven experience in banking, finance, or regulatory environments.

View

Analytical thinking
Demonstrated ability to distil complex issues efficiently.

View

Communication skills
Exceptional skills in engaging diverse stakeholders with clarity.

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Resilience under pressure
Proven ability to maintain composure in challenging situations.

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