Ombudsman, Banking and Finance
About the job
The Ombudsman, Banking & Finance position at AFCA offers a unique opportunity to make a real impact in the community by resolving complex financial disputes. This role is pivotal in shaping the future of financial fairness in Australia, with decisions that rebuild trust in the financial system. AFCA values an inclusive culture and encourages flexible work arrangements, allowing team members to flourish while contributing to a fair and accessible dispute resolution system.
You'll be responsible for
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Providing technical and professional leadership
Guide and uplift Adjudicators and case teams, ensuring high standards of dispute resolution.💡
Contributing to thought leadership
Engage in evolving approaches to dispute resolution and represent AFCA as a trusted expert at conferences and industry forums.🤝
Building trusted relationships
Foster connections with regulators, consumer advocates, government, and industry stakeholders to enhance collaboration.Key criteria
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Legal qualifications
Formal legal qualifications with a strong record in dispute resolution.View
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Banking and finance experience
Proven experience in banking, finance, or regulatory environments.View
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Analytical thinking
Demonstrated ability to distil complex issues efficiently.View
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