Ombudsman, Banking & Finance (Small Business & Transactions)
About the job
The Ombudsman position at AFCA offers a unique opportunity to make a real impact in the banking and finance sector. By resolving both standard and complex disputes, you will contribute to positive community outcomes and influence industry practices. The team values collaboration and inclusivity, fostering a supportive environment where every voice is heard.
You'll be responsible for
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Making decisions
Making decisions on standard and complex complaints in accordance with AFCA rules and fairness principles.🌟
Providing leadership
Providing professional and technical leadership across AFCA and coaching Adjudicators and case workers.🤝
Supporting relationships
Supporting AFCA’s relationships with various stakeholders including small business and consumer groups.Key criteria
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Legal qualifications
Possession of relevant legal qualifications for effective decision-making.View
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Analytical skills
Proven ability to analyze complex banking and finance issues.View
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Communication skills
Demonstrated high-level written and verbal communication abilities.View
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