Australian Financial Complaints Authority22 jobs

Ombudsman, Banking & Finance (Small Business & Transactions)

SeniorFull-timeHybridMelbourne VIC, AustraliaProfessional servicesLegalPosted 2 days agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The Ombudsman position at AFCA is a fantastic opportunity to make a real impact in the banking and finance sector. This job involves resolving both standard and complex disputes, ensuring fairness drives every decision. The team thrives on collaboration and inclusivity, valuing every voice while working towards positive community outcomes.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📝

Making decisions

Making decisions on standard and complex complaints in accordance with AFCA rules and fairness principles.
🌟

Providing leadership

Providing professional and technical leadership across AFCA and coaching team members.
🤝

Supporting relationships

Supporting AFCA’s relationships with various stakeholders including small business and consumer groups.

Key criteria

⚖️

Legal qualifications

Possession of relevant legal qualifications for effective decision-making.

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📊

Analytical skills

Demonstrated ability to analyze complex banking issues efficiently.

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🗣️

Communication skills

High level of written and verbal communication for diverse audiences.

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A meaningful career starts with a match

View your fit

4 criteria for this job
Legal qualifications
Possession of relevant legal qualifications for effective decision-making.

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Analytical skills
Demonstrated ability to analyze complex banking issues efficiently.

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Communication skills
High level of written and verbal communication for diverse audiences.

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Banking and finance experience
Significant track record in banking and finance sector roles.

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