Okta1 follower4 jobs

Onsite Associate IT Support

JuniorFull-timeHybridSydney NSW, AustraliaIT supportPosted 3 weeks agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

This job is about being an Associate IT Support Engineer at Okta, where you will play a crucial role in securing identities and enabling organizations to embrace the potential of AI. Your work will have a global impact, providing exceptional support experiences that empower Dynamic Work. The team thrives on innovation, collaboration, and a growth mindset, making it an exciting opportunity to shape the future of technology.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🌍

Delivering first-class support

Provide a world-class experience to Okta employees in APJ and globally.
⚡

Problem-solving in real-time

Aim for first-touch resolution via Slack and Zoom, managing priorities in a fast-paced environment.
🎉

Owning the onboarding experience

Handle app provisioning and de-provisioning to ensure new hires have a 'Day 1' to remember.

Key criteria

💻

1-2 years IT helpdesk experience

Experience in an IT helpdesk environment is essential.

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🖥️

Familiarity with macOS and Windows

Knowledge of macOS (JAMF) and Windows (Intune) systems.

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🤝

Strong communication skills

Ability to communicate effectively with employees and teams.

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A meaningful career starts with a match

View your fit

5 criteria for this job
1-2 years IT helpdesk experience
Experience in an IT helpdesk environment is essential.

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Familiarity with macOS and Windows
Knowledge of macOS (JAMF) and Windows (Intune) systems.

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Strong communication skills
Ability to communicate effectively with employees and teams.

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Experience with modern tools
Familiarity with Google Suite, Zoom, and Atlassian tools.

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Growth mindset
A proactive approach to learning and improving processes.

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