About the job
The Onsite Services Coordinator is a vital part of Canon’s Managed Document Services, ensuring smooth onsite service delivery and a consistently positive client experience. This job offers a fantastic opportunity to grow within a supportive team that values collaboration and personal development. With a focus on delivering high-quality service, you will play an integral role in maintaining customer satisfaction and optimizing device performance.
You'll be responsible for
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Delivering high-quality service
Ensuring a consistently high level of service and strong customer satisfaction across all user interactions.⚙️
Managing device performance
Maintaining Canon’s device fleet to ensure optimal performance and reliability.📋
Logging service calls
Ensuring all software-related service calls are logged accurately and in line with customer-defined processes.Key criteria
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Customer service experience
Demonstrated experience in a service-focused environment.View
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Onsite support background
Proven experience in an onsite support role.View
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Issue management skills
Experience managing and escalating service-related issues effectively.View
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