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Onsite Associate IT Support

JuniorFull-timeHybridSydney NSW, AustraliaPosted 3 months agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

This job is about being an Associate IT Support Engineer at Okta, where you will play a crucial role in securing identities and enabling organizations to embrace the potential of AI. Your work will have a global impact, providing exceptional support experiences that empower Dynamic Work. The team thrives on innovation, collaboration, and a growth mindset, making it an exciting opportunity to shape the future of technology.

You'll be responsible for

🌍

Delivering first-class support

Provide a world-class experience to Okta employees in APJ and globally.
⚡

Problem-solving in real-time

Aim for first-touch resolution via Slack and Zoom, managing priorities in a fast-paced environment.
🎉

Owning the onboarding experience

Handle app provisioning and de-provisioning to ensure new hires have a 'Day 1' to remember.

Key criteria

💻

1-2 years IT helpdesk experience

Experience in an IT helpdesk environment is essential.

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🖥️

Familiarity with macOS and Windows

Knowledge of macOS (JAMF) and Windows (Intune) systems.

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🤝

Strong communication skills

Ability to communicate effectively with employees and teams.

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Meet the team

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5 criteria for this job
1-2 years IT helpdesk experience
Experience in an IT helpdesk environment is essential.

View

Familiarity with macOS and Windows
Knowledge of macOS (JAMF) and Windows (Intune) systems.

View

Strong communication skills
Ability to communicate effectively with employees and teams.

View

Experience with modern tools
Familiarity with Google Suite, Zoom, and Atlassian tools.

View

Growth mindset
A proactive approach to learning and improving processes.

View