About the job
The Operations Coordinator at Splend is a vital job that focuses on enhancing customer relationships after the sale. This position ensures that daily hub operations related to customer management run smoothly, making a significant impact on customer satisfaction. The team thrives on collaboration and innovation, aiming to provide a seamless and exceptional experience for every customer.
You'll be responsible for
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Managing customer onboarding and vehicle exchanges
Overseeing customer onboarding, returns, vehicle exchanges, and fleet management to ensure smooth operations.🛠️
Resolving customer issues
Proactively addressing and resolving customer issues through in-person and phone interactions, applying innovative problem-solving skills.🌟
Ensuring exceptional customer experience
Handling every customer interaction post-sale with care and professionalism to enhance loyalty and satisfaction.Key criteria
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Customer service experience
Proven track record in delivering high-quality customer experiences.View
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Communication skills
Excellent written and verbal communication skills for effective interactions.View
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Problem-solving abilities
Proactive approach to resolving customer issues with innovative solutions.View
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