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Operations Service Manager (Internal)

Mid levelSeniorFull-timeHybridGold Coast, QLD, AustraliaHospitalityOperations consultingPosted 6 days agoVerified 10 hours ago
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About the job

The Operations Service Manager at Topgolf Gold Coast is all about creating unforgettable experiences through play, food, and community. This job plays a vital role in driving operational excellence and inspiring teams to deliver top-notch hospitality and entertainment. The team thrives on collaboration, inclusivity, and a shared passion for fun, making every day an exciting opportunity to grow and connect with others.

You'll be responsible for

🏆

Leading and developing teams

Leading, coaching and developing Department Managers and their teams to deliver outstanding service and operational excellence.
⚙️

Ensuring operational excellence

Supporting the General Manager in the day-to-day leadership of the venue and ensuring all departments uphold Topgolf operating standards.
🎉

Enhancing guest experiences

Leading a culture that delivers best-in-class hospitality and entertainment experiences while interacting with guests to ensure exceptional service standards.

Key criteria

👥

Leadership experience

Proven experience leading large teams in hospitality or entertainment.

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📊

Financial performance management

Experience managing operational and financial performance in high-volume settings.

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🔍

Community engagement skills

Demonstrated ability to build relationships with local community groups.

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Meet the team

About the company

View your fit

5 criteria for this job
Leadership experience
Proven experience leading large teams in hospitality or entertainment.

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Financial performance management
Experience managing operational and financial performance in high-volume settings.

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Community engagement skills
Demonstrated ability to build relationships with local community groups.

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Operational standards knowledge
Understanding of hospitality operational standards and procedures.

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Relevant certifications
Current QLD Liquor Approved Manager license and RMLV certificate required.

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