Oral Health Victoria2 followers15 jobs

Patient Access Officer

JuniorMid levelPart-timeHybridCarlton VIC 3053, AustraliaAdministrationCustomer servicePosted 2 weeks agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

Join Oral Health Victoria as a Patient Access Officer and make a real difference in the lives of Victorians by supporting their oral health journey. This job is all about providing exemplary customer service and administrative support to ensure a seamless patient experience at the Royal Dental Hospital of Melbourne. The team thrives on collaboration and is dedicated to creating a welcoming environment for both staff and patients.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

❤️

Providing patient-centered care

Delivering high-quality customer service to patients and ensuring a positive experience.
📞

Responding to customer complaints

Efficiently resolving customer complaints and escalating when necessary.
🖥️

Supporting administrative services

Providing administrative support across the patient experience, including front and back desk duties.

Key criteria

🗂️

Health administration experience

Demonstrated experience in health administration roles is essential.

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📞

Customer service skills

Proven ability to deliver high-quality customer service.

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🖥️

MS Office proficiency

Experience using MS Office for administrative tasks.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Health administration experience
Demonstrated experience in health administration roles is essential.

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Customer service skills
Proven ability to deliver high-quality customer service.

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MS Office proficiency
Experience using MS Office for administrative tasks.

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Time management skills
Strong ability to manage time effectively in a busy environment.

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Verbal and written communication
Proficiency in clear communication with patients and team members.

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