Patient Services Officer
About the job
The Medical Receptionist (Patient Services Officer) position at GenesisCare is all about creating a positive and supportive experience for patients on their cancer journey. This job plays a crucial role in ensuring that patients feel welcomed and cared for from the very first interaction. The team thrives in a fast-paced environment, where collaboration and adaptability are key to delivering exceptional service.
You'll be responsible for
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Providing excellent customer service
Acting as the first point of contact to patients and providing excellent customer service both face to face and over the phone.📅
Managing appointments
Booking and confirming patients for appointments and consultations.🗂️
Processing paperwork
Accurately processing relevant paperwork including data entry and managing patient records.Key criteria
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Customer service experience
Proven experience delivering exceptional service to patients and clients.View
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Organisational skills
Demonstrated ability to manage multiple tasks efficiently in a fast-paced environment.View
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Attention to detail
High attention to detail in processing paperwork and data entry.View
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