Epworth3 followers51 jobs

Patient Services Officer

JuniorMid levelFull-timeOfficeEast Melbourne VIC 3002, AustraliaPosted 3 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Patient Services Officer position at Epworth Freemasons offers an exciting opportunity to support patients throughout their healthcare journey. This role is crucial in ensuring a seamless experience from pre-admission to admission, while delivering exceptional customer service. The team thrives in a fast-paced environment, collaborating closely with clinical and administrative teams to make every patient feel valued.

Meet the team

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You'll be responsible for

🏥

Admitting and discharging patients

Managing the admission and discharge processes to ensure a smooth patient journey.
📞

Responding promptly to enquiries and requests

Addressing patient and staff inquiries with urgency and professionalism.
📝

General administrative duties and entering patient’s details to create admissions

Performing administrative tasks to facilitate patient admissions and maintain accurate records.

Key criteria

💻

Strong computer literacy

Proven experience with various software and systems in healthcare.

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🔍

Attention to detail

Demonstrated ability to maintain accuracy in patient data entry.

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🤝

Customer service focus

Experience delivering exceptional service in a healthcare setting.

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5 criteria for this job
Strong computer literacy
Proven experience with various software and systems in healthcare.

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Attention to detail
Demonstrated ability to maintain accuracy in patient data entry.

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Customer service focus
Experience delivering exceptional service in a healthcare setting.

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Prioritisation skills
Proven ability to manage multiple tasks effectively under pressure.

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Excellent communication skills
Demonstrated experience communicating clearly with patients and teams.

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