Patient Services Officer (Medical Receptionist)
About the job
GenesisCare is on a mission to drive better life outcomes for patients, and they are looking for a Patient Services Officer (Medical Receptionist) to join their friendly clinic team in Frenchs Forest. This job is all about making a meaningful difference in patients' lives by providing exceptional customer service and support throughout their cancer care journey. The team thrives on collaboration and adaptability, ensuring a positive experience for every patient who walks through their doors.
You'll be responsible for
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Providing customer service
Acting as the first point of contact to patients and providing excellent customer service both face to face and over the phone.📅
Managing appointments
Booking and confirming patients for appointments and consultations.🗂️
Processing paperwork
Accurately processing relevant paperwork including data entry and managing patient records.Key criteria
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Patient care and customer service experience
Demonstrated ability to provide exceptional patient care and service.View
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Strong communication skills
Proven ability to liaise effectively with stakeholders.View
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Organisational skills
High attention to detail and excellent organisational capabilities.View
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