Policy Administration Consultant
About the job
The Policy Administrator job is all about providing exceptional customer service to MetLife’s customers and Adviser partners while managing alterations to in-force insurance policies. This role plays a crucial part in delivering market-leading policy management services, ensuring that every customer experience is proactive, empathetic, and accountable. The team thrives on collaboration and innovation, working together to achieve MetLife’s strategic initiatives in the Retail life insurance market.
You'll be responsible for
🤝
Delivering exceptional customer service
Engaging with customers, advisers, and stakeholders to provide outstanding service and support.🔄
Managing policy alterations
Proactively managing the administration and completion of alterations to in-force insurance policies.📞
Responding to enquiries
Employing sophisticated customer service skills to resolve inbound customer and adviser enquiries efficiently.Key criteria
📞
2+ years in call centre or administration
Experience in customer service or administrative roles is essential.View
📜
Understanding of retail life insurance
Knowledge of the retail life insurance industry is crucial.View
⚖️
Familiarity with regulatory policies
Working knowledge of relevant regulations and legislation is required.View
View more
