Family Support Consultant
About the job
The Family Support Consultant job is all about delivering exceptional support to families and campus directors regarding children's enrolments. This role is crucial in ensuring that families feel valued and supported throughout their journey with Only About Children. The team thrives on collaboration, with a friendly atmosphere and a commitment to professional growth.
You'll be responsible for
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Delivering support
Providing a centralised support function for families and campus directors regarding a child's enrolment.🌟
Ensuring customer satisfaction
Offering excellent customer service throughout the enrolment and onboarding process.📝
Managing feedback
Responding to family feedback regarding their enrolment experience and liaising with relevant teams.Key criteria
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Customer service experience (2+ years)
Demonstrated experience in delivering high-quality customer service.View
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Administrative experience (2+ years)
Proven background in administrative tasks and support.View
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Experience with internal systems
Familiarity with databases, CRMs, and phone systems.View
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