Administrator, Family Law
About the job
This job is about being a Family Law Administrator at MUFG Pension & Market Services, where you will play a vital role in delivering high-quality service to members, trustees, and key stakeholders. Your work will ensure accurate processing and smooth operational delivery, contributing to a positive experience for all involved. The team thrives on collaboration and values diverse perspectives, creating an inclusive environment where everyone can grow and succeed.
You'll be responsible for
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Delivering exceptional customer service
Processing member and trustee requests within agreed SLAs and quality standards.📞
Managing enquiries
Responding to inbound calls and correspondence, providing clear and accurate information to all stakeholders.✅
Conducting quality checks
Minimizing rework and ensuring compliance with internal procedures and legislative requirements.Key criteria
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Customer service experience
Demonstrated experience delivering high-quality service to clients and stakeholders.View
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Strong communication skills
Proven verbal and written communication skills for effective stakeholder engagement.View
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Attention to detail
High attention to detail with consistent self-review of work.View
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