Meet Salvatore and the team
Call Centre Representative (Member Solutions Consultant) Brisbane
About the job
Join our Member Services team in Brisbane for an exciting opportunity to make a difference in the lives of our members! As a Member Solutions Consultant, you will play a vital role in helping individuals navigate their financial journeys, providing support through various channels. Our team thrives on collaboration and inclusivity, ensuring that every member feels valued and heard.
You'll be responsible for
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Supporting members
Assisting Australian Retirement Trust members, employers, and external financial advisors with account, product, and legislation enquiries.💪
Empowering members
Listening to understand each member’s needs and guiding them to maximize their retirement savings.🌟
Delivering exceptional service
Ensuring the best member experience by being present and reliable for team and member support.Key criteria
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Customer service experience
Demonstrated experience in a service-based industry like retail or hospitality.View
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Problem-solving skills
Proven ability to identify issues and develop creative solutions.View
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Active listening skills
Experience listening to understand and assist members effectively.View
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