Call Centre Representative
Meet Salvatore and the team
About the job
As a Customer Experience Officer at Suntory Beverage and Food Oceania, you will embark on an exciting journey to deliver exceptional customer experiences. This role is vital in building loyalty and ensuring customer satisfaction through effective communication and support. The team thrives in a collaborative and energetic environment, where every member contributes to shaping the future of beverages in Australia and New Zealand.
You'll be responsible for
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Providing customer support
Answering inquiries and resolving customer/business enquiries with empathy and efficiency.✉️
Managing case inquiries
Processing and following up on internal and external stakeholder queries in a timely manner.🚀
Supporting business initiatives
Collaborating with internal teams to implement improvements and enhance customer experience.Key criteria
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Customer service experience
Proven experience in call centre or customer service environments.View
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Strong administration skills
Demonstrated attention to detail in data entry and order processing.View
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Effective communication skills
Excellent written and verbal communication for customer interactions.View
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