Principal Solution Engineer | Service Cloud
About the job
The Service Cloud Solution Engineer is a vital part of Salesforce, showcasing tailored solutions that drive customer success. This job is all about building strong relationships and demonstrating the value of Service Cloud to meet unique business needs. Collaboration and innovation are at the heart of how the team operates, ensuring that every solution is aligned with customer goals.
You'll be responsible for
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Advocating for AI-powered Service Cloud solutions
Promoting the value of AI-driven Service Cloud solutions to customers and internal teams, including C-level executives.đ
Assessing business requirements and presenting findings
Evaluating customer needs and providing insights on pain points, recommended solutions, and potential ROI.đ
Developing and executing technical sales strategies
Creating and implementing strategies to effectively demonstrate AI-driven cloud applications to clients.Key criteria
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Contact centre operations knowledge
Strong understanding of contact centre processes and operations.View
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Collaboration and problem-solving skills
Proven ability to work with diverse teams to solve technical challenges.View
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Experience in CRM or AI-focused roles
Background as a Sales Engineer or Solution Architect in relevant fields.View
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