Salesforce19 followers50 jobs

Principal Solution Engineer | Service Cloud

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaMelbourne VIC, AustraliaSalesPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Service Cloud Solution Engineer is a vital part of Salesforce, showcasing tailored solutions that drive customer success. This job is all about building strong relationships and demonstrating the value of Service Cloud to meet unique business needs. Collaboration and innovation are at the heart of how the team operates, ensuring that every solution is aligned with customer goals.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📣

Advocating for AI-powered Service Cloud solutions

Promoting the value of AI-driven Service Cloud solutions to customers and internal teams, including C-level executives.
📊

Assessing business requirements and presenting findings

Evaluating customer needs and providing insights on pain points, recommended solutions, and potential ROI.
📈

Developing and executing technical sales strategies

Creating and implementing strategies to effectively demonstrate AI-driven cloud applications to clients.

Key criteria

💼

Contact centre operations knowledge

Strong understanding of contact centre processes and operations.

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🤝

Collaboration and problem-solving skills

Proven ability to work with diverse teams to solve technical challenges.

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🌐

Experience in CRM or AI-focused roles

Background as a Sales Engineer or Solution Architect in relevant fields.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Contact centre operations knowledge
Strong understanding of contact centre processes and operations.

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Collaboration and problem-solving skills
Proven ability to work with diverse teams to solve technical challenges.

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Experience in CRM or AI-focused roles
Background as a Sales Engineer or Solution Architect in relevant fields.

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Hands-on application configuration experience
Ability to adapt solutions to meet specific customer needs.

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Technical sales strategy development
Experience in creating and executing effective sales strategies.

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