Process and Governance Specialist
About the job
This job is about being a Process and Governance Specialist within the Technical and Operations team in Commercial Claims, focusing on strata property claims. The impact of this position is significant as it shapes and improves the claims experience, ensuring best practices are followed. The team values collaboration, mentorship, and continuous improvement, creating an inclusive and supportive work environment.
You'll be responsible for
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Supporting claims
Managing Vero Specialty Lines claims from start to end, ensuring a smooth and efficient process.🧠
Providing expert advice
Offering guidance on governance and best practices to enhance the claims experience.⚙️
Designing processes
Creating and documenting claims processes to improve efficiency and quality outcomes.Key criteria
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5+ years managing property claims
Experience in strata property claims management is essential.View
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Strong governance and process writing
Proven ability to design and document claims processes.View
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Stakeholder management skills
Experience building strong relationships with diverse stakeholders.View
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