Virgin Australia
Product Manager - In-life Customer Journeys
About the job
As a Product Manager for MyView, you will own the vision and outcomes for how customers view, interpret, and act on their financial information across CBA’s digital and assisted channels. This job is all about delivering exceptional customer outcomes and transforming ways of working to enhance customer experiences. The team thrives on collaboration, creativity, and a shared passion for making a difference.
You'll be responsible for
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Shaping strategy
Shape and deliver the long-term strategy for how customers view their accounts — from statements and transactions to fees, interest, and insights — ensuring our digital channels provide clear, confident, and effortless visibility.🗺️
Reimagining customer journey
Reimagine and refine the journey for understanding account activity and accessing support, mapping end-to-end experiences across channels, identifying friction points, and partnering with design and engineering.🔑
Driving insights-led decisions
Use behavioural insights, transaction data, customer research, and NPS themes to identify opportunities, validate hypotheses, and measure experience improvements across MyView.What we're looking for
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Customer-first thinking
Demonstrated passion for enhancing customer experiences.View fit
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Strategic mindset
Experience crafting visions for account visibility and support.View fit
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Data-led decision making
Proven ability to use insights for problem framing and prioritisation.View fit
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