About the job
The Provisioning Support Engineer at Docusign plays a vital role in enhancing customer experiences by acting as a technical advisor within the Docusign Agreement Cloud. This position focuses on resolving complex technical issues and ensuring customers achieve maximum value from Docusign solutions. The team thrives on collaboration and innovation, fostering an environment where every member can contribute to making the world more agreeable.
You'll be responsible for
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Providing exceptional support
Delivering top-notch end-to-end support for account upgrades, provisioning, and the Provisioning Asset Group (PAG).🔍
Applying advanced troubleshooting techniques
Utilizing AI-powered diagnostic tools to identify root causes and resolve escalated technical issues.🤝
Partnering with cross-functional teams
Collaborating with Product, Engineering, and Account Management to align on customer success plans.Key criteria
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3+ years of SaaS network troubleshooting experience
Demonstrated experience in Technical Support or Network Operations Center (NOC) settings.View
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Experience with AI-assisted troubleshooting tools
Proven ability to utilize automated log analysis for resolving technical issues.View
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Proficiency in SQL and internal logging tools
Expertise in analyzing and troubleshooting using SQL and proprietary systems.View
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