Jetstar Airways19 followers66 jobs

Qantas Club Agent

JuniorPart-timeOfficeCanberra ACT, AustraliaCustomer servicePosted 2 weeks agoVerified 2 weeks ago
Think you're a good fit?See what the hiring team are looking for

About the job

The Qantas Club Agent position is a fantastic opportunity for individuals who thrive in a customer-focused environment. This job plays a crucial role in enhancing the travel experience for premium customers while ensuring compliance with safety and service standards. The team values professionalism, friendliness, and a commitment to excellence in every interaction.

You'll be responsible for

🌟

Providing customer service

Delivering exceptional customer service to ensure a positive experience for all airport customers.
🏢

Assisting with lounge operations

Helping with the day-to-day operation of the Qantas Club, Business Class lounges, and Chairman’s lounge, including check-in and service disruption.
🔒

Complying with safety regulations

Ensuring compliance with Aviation Safety and Security regulations and Corporate and Divisional Service Standards.

Key criteria

✈️

Customer service experience

Demonstrated experience providing high-quality customer service in a professional setting.

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🖥️

Knowledge of departure control systems

Proven understanding of operating departure control systems and airline procedures.

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📚

Familiarity with aviation policies

Thorough knowledge of aviation safety, security regulations, and corporate standards.

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Meet the team

About the company

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience providing high-quality customer service in a professional setting.

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Knowledge of departure control systems
Proven understanding of operating departure control systems and airline procedures.

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Familiarity with aviation policies
Thorough knowledge of aviation safety, security regulations, and corporate standards.

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Relationship management skills
Experience maintaining strong relationships with premium customers in a service environment.

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Attention to detail
Demonstrated ability to comply with operational standards and procedures.

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