Recovery & Support Specialist
About the job
The Recovery & Support Specialist (Vulnerability) at TAL plays a crucial role in ensuring that customers facing vulnerability receive the empathy and support they need during their claims journey. This position directly impacts the lives of over 5 million Australians, making a meaningful difference when it matters most. The team values collaboration, respect, and commitment, working together to create a supportive environment that fosters trust and positive outcomes.
You'll be responsible for
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Championing vulnerability support
Guiding Claims teams to identify needs and respond with empathy and care for customers experiencing vulnerability.🔄
Embedding effective support processes
Streamlining processes and workflows to integrate vulnerability support into claims management.📈
Leveraging insights for improvement
Using data to enhance customer outcomes, engagement, and support programs.Key criteria
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4+ years supporting vulnerable individuals
Experience in social services or health sectors is essential.View
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Knowledge of claims-based environments
Understanding of life insurance or compensation systems is crucial.View
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Strong communication skills
Ability to engage and influence diverse stakeholders effectively.View
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