About the job
This job is about joining the passionate HomeMade team, dedicated to empowering older people to self-manage their care services. By leveraging transformative technology, you will play a crucial role in helping customers maintain their independence and improve their lives. The team thrives on collaboration, continuous improvement, and a shared commitment to making a meaningful difference.
You'll be responsible for
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Supporting customers
Support HomeMade customers through proactive and reactive communications via multiple channels.📞
Managing communications
Manage a high volume of inbound and outbound phone calls and emails (known internally as cases).🎓
Providing customer guidance
Provide high quality customer support, guidance and training to customers to help self-manage their HCP and achieve their goals.Key criteria
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Customer service experience
Demonstrated experience in customer service or account management environments.View
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Tech-savvy skills
Proficiency in Google Suite, Salesforce, and cloud-based software.View
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Empathy and support skills
Strong ability to listen and provide empathetic support to customers.View
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