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Support Specialist

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaPeople and cultureCustomer servicePosted 3 months agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

This job is about joining the passionate HomeMade team, dedicated to empowering older people to self-manage their care services. By leveraging transformative technology, you will play a crucial role in helping customers maintain their independence and improve their lives. The team thrives on collaboration, continuous improvement, and a shared commitment to making a meaningful difference.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📬

Supporting customers

Support HomeMade customers through proactive and reactive communications via multiple channels.
📞

Managing communications

Manage a high volume of inbound and outbound phone calls and emails (known internally as cases).
🎓

Providing customer guidance

Provide high quality customer support, guidance and training to customers to help self-manage their HCP and achieve their goals.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service or account management environments.

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💻

Tech-savvy skills

Proficiency in Google Suite, Salesforce, and cloud-based software.

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🤝

Empathy and support skills

Strong ability to listen and provide empathetic support to customers.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in customer service or account management environments.

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Tech-savvy skills
Proficiency in Google Suite, Salesforce, and cloud-based software.

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Empathy and support skills
Strong ability to listen and provide empathetic support to customers.

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Critical thinking and problem-solving
Proven ability to think critically and resolve customer issues effectively.

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Interest in aged care
Connection to or understanding of the aged care and disability sectors.

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