NSW Department of Customer Service32 followers310 jobs

Regulatory Operations Officer

Mid levelFull-timeOfficeSydney NSW, AustraliaPosted 6 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Regulatory Operations Officer job at the NSW Building Commission is an exciting opportunity to join a high-performing team focused on licensing and accreditation. This role plays a crucial part in ensuring that licensing processes are efficient and compliant with legislation, ultimately contributing to the delivery of quality homes across the state. The team thrives on collaboration, innovation, and professional development, creating a supportive environment where everyone can grow and succeed.

Meet the team

About the company

You'll be responsible for

✅

Assessing and determining complex licence applications

Evaluating and making decisions on escalated licence applications in accordance with relevant legislation.
✉️

Communicating clearly and professionally

Engaging with stakeholders both in writing and verbally, ensuring strong attention to detail.
📅

Managing multiple tasks and deadlines effectively

Handling sensitive or high-profile matters while delivering quality customer service.

Key criteria

📝

Strong communication skills

Proven verbal and written communication skills for complex issues.

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📅

Organisational abilities

Demonstrated experience managing multiple tasks and deadlines effectively.

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🔍

Analytical thinking

Experience in sound decision-making and evaluating complex licensing matters.

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5 criteria for this job
Strong communication skills
Proven verbal and written communication skills for complex issues.

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Organisational abilities
Demonstrated experience managing multiple tasks and deadlines effectively.

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Analytical thinking
Experience in sound decision-making and evaluating complex licensing matters.

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Regulatory experience
Experience in a regulatory, licensing, or compliance environment is essential.

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Familiarity with systems
Experience with GLS, AMANDA, and TRIM systems is highly desirable.

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