NSW Department of Customer Service43 followers539 jobs

Regulatory Operations Officer

Mid levelFull-timeHybridMangrove Mountain NSW 2250, AustraliaPosted 5 days agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The Regulatory Operations Officer job at SafeWork NSW is all about ensuring safety in regulated industries across New South Wales. This role plays a crucial part in assessing licensing applications and providing essential guidance to stakeholders, making a significant impact on workplace health and safety. The team values collaboration and professionalism, thriving in a dynamic environment where every day brings new challenges and opportunities.

You'll be responsible for

📄

Assessing applications

Assessing applications from individuals and businesses operating in regulated industries, ensuring compliance with relevant legislation, policies, and procedures.
📞

Providing guidance

Providing accurate information, guidance, and support to customers and stakeholders to promote compliance and ensure the integrity of regulatory outcomes.
🤔

Managing stakeholder expectations

Managing stakeholder expectations, including resolving complex or contentious matters while maintaining professionalism and positive working relationships.

Key criteria

📊

Analytical skills

Demonstrated experience interpreting and applying legislation and policy.

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🤝

Stakeholder support

Proven ability to provide clear advice and resolve complex enquiries.

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⏳

Time management

Experience managing tasks in a high-volume environment to meet deadlines.

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5 criteria for this job
Analytical skills
Demonstrated experience interpreting and applying legislation and policy.

View

Stakeholder support
Proven ability to provide clear advice and resolve complex enquiries.

View

Time management
Experience managing tasks in a high-volume environment to meet deadlines.

View

Attention to detail
Commitment to accuracy and quality in advice provided.

View

Licensing systems experience
Experience with systems like AMANDA, WSMS, or similar is beneficial.

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