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L2 Systems Analyst, SaaS Operations, Officer

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The L2 Systems Analyst job is a dynamic opportunity for those who thrive in client-facing environments. This position plays a crucial role in managing the production of Charles River IMS systems for Asia Pacific clients, ensuring they receive top-notch support and administration. The team values collaboration and innovation, working together to deliver next-generation infrastructure and solutions.

Meet the team

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You'll be responsible for

👩‍💻

Providing expert level remote management

Working closely with clients to manage and support their production Charles River IMS solutions.
🔍

Monitoring system availability

Ensuring that the Charles River IMS systems are operational and available for clients.
🔄

Participating in continuous process improvement

Engaging in the development and refinement of services to enhance client satisfaction and efficiency.

Key criteria

💻

Experience with Charles River IMS

Proven experience managing Charles River IMS systems for clients.

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📊

Database management skills

5+ years experience with MS SQL Server, Oracle, or Sybase.

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🤝

Customer service expertise

Demonstrated ability to partner with departments for client satisfaction.

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A meaningful career starts with a match

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4 criteria for this job
Experience with Charles River IMS
Proven experience managing Charles River IMS systems for clients.

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Database management skills
5+ years experience with MS SQL Server, Oracle, or Sybase.

View

Customer service expertise
Demonstrated ability to partner with departments for client satisfaction.

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Technical troubleshooting skills
Experience resolving technical issues in financial services environments.

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