Accor Hotels
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Reservations Agent

JuniorPart-timeHybridCairns QLD, AustraliaPosted 2 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

Join the Front Office team at Novotel Cairns Oasis Resort as a Casual Reservations Agent, where you will play a vital role in creating seamless booking experiences for guests. This opportunity allows you to connect with people and deliver personalized service in a vibrant resort environment. The team thrives on collaboration and a commitment to service excellence, making it a fantastic place to grow your career.

You'll be responsible for

📧

Managing reservations

Managing incoming reservation enquiries via phone and email with professionalism and warmth, ensuring a friendly experience for guests.
✅

Converting enquiries

Converting enquiries into confirmed bookings through effective communication and sales techniques, maximizing booking opportunities.
🔹

Providing information

Providing accurate information on accommodation, resort facilities, packages, and experiences to assist guests in their decision-making.

Key criteria

📞

Reservation management experience

Proven experience managing reservation enquiries via phone and email.

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💬

Effective communication skills

Demonstrated ability to communicate warmly and professionally with guests.

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📊

Attention to detail

Strong attention to detail in managing guest reservations and information.

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3 criteria for this job
Reservation management experience
Proven experience managing reservation enquiries via phone and email.

View

Effective communication skills
Demonstrated ability to communicate warmly and professionally with guests.

View

Attention to detail
Strong attention to detail in managing guest reservations and information.

View

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