About the job
This job is about creating epic moments for guests at W Melbourne, a luxury hotel under Marriott International. The role is crucial in ensuring that guests have a seamless experience from reservation to check-out, contributing to the hotel's mission of igniting curiosity and expanding worlds. The team thrives on diversity and encourages everyone to be the best version of themselves, making it a vibrant and supportive workplace.
You'll be responsible for
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Managing reservations
Manage all reservation enquiries, changes, and cancellations across multiple channels, accurately identifying guest needs and securing appropriate room types and rates.📈
Applying upselling techniques
Apply upselling and personalised sales techniques while identifying guest requirements to maximise room revenue, suggest alternatives, and promote property amenities and offers.📝
Inputting reservation data
Accurately input and manage reservation data, including special codes, loyalty details, confirmation numbers, and documentation of guest preferences.Key criteria
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Valid Australian working rights
Essential for employment in Australia.View
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Experience in hotel front office or sales
Previous experience enhances guest service capabilities.View
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Familiarity with OPERA hotel PMS
Advantageous for managing reservations effectively.View
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