Reservations Sales Agent
About the job
As a Casual Reservations Sales Agent at Pullman Cairns International, you will be the first point of connection for guests, setting the tone for their exceptional stay. This job is all about combining strong customer service with a proactive sales approach to maximize revenue and create seamless booking experiences. The team thrives on engaging with guests, identifying opportunities, and delivering personalized service in a fast-paced environment.
You'll be responsible for
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Converting enquiries into bookings
Confidently sell and upsell to turn guest enquiries into bookings, enhancing revenue.✉️
Providing professional responses
Respond promptly and professionally to guest inquiries via phone and email.📅
Managing reservations
Accurately manage reservations and guest information to ensure a seamless experience.Key criteria
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1–2 years in front office or reservations
Experience in hospitality enhances guest interactions.View
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Sales-focused experience
Proven background in sales boosts revenue generation.View
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Strong communication skills
Effective engagement with guests is essential.View
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