Resident Services Coordinator - The Terraces
About the job
As a Resident Services Coordinator, you will be at the heart of connection and care, ensuring residents enjoy a fulfilling life through personalized services. This job is all about creating meaningful experiences and fostering a supportive environment for residents, families, and staff. The team values collaboration and continuous improvement, making it a rewarding place to work.
You'll be responsible for
👋
Acting as the first point of contact for residents, families, and visitors
Creating a welcoming atmosphere and providing assistance to residents and their families is key to this role.🔧
Coordinating Higher Everyday Living (Everyday Plus) services on site
Ensuring residents have access to tailored services that meet their individual needs is a primary responsibility.🤝
Collaborating with site leaders to refine services and identify new opportunities
Working closely with leadership to enhance service offerings and improve resident outcomes is essential.Key criteria
🗂️
Administration and customer service experience
Demonstrated experience in administration, reception, or customer service.View
🤝
Engagement with residents and families
Confidence in building relationships with residents and stakeholders.View
📊
Organisational skills
Strong skills in managing bookings, records, and invoicing.View
View more