About the job
This job is all about providing exceptional customer support and service to clients, ensuring their needs are met and their inquiries are resolved. The impact of this role is significant, as it directly contributes to customer satisfaction and the overall success of the company. The team thrives on collaboration, innovation, and a culture that values diversity and inclusion.
You'll be responsible for
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Communicating with customers
Engaging with customers daily via telephone, email, chat, or social media to check on therapy status and order supplies.📦
Handling customer orders
Managing customer orders for medical supplies and equipment, and maintaining client account records.📝
Documenting inquiries
Recording all technical and customer-reported problems in a ticketing system, along with recommended resolutions.What we're looking for
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Customer service experience
Demonstrated experience providing exceptional customer service in various channels.View
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Order processing skills
Experience handling customer orders for medical supplies and equipment.View
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Cross-functional collaboration
Proven ability to collaborate with various departments to achieve sales goals.View
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