About the job
The Retention Consultant at Splend is a dynamic opportunity to strengthen customer relationships and drive long-term loyalty. This high-impact job involves engaging with customers to reinforce Splend's value proposition while identifying opportunities for upgrades and additional services. The team thrives in a fast-paced environment, focusing on collaboration and innovation to enhance customer satisfaction.
You'll be responsible for
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Engaging with customers
Proactively engage with customers via phone and digital channels to drive retention and long-term loyalty, effectively communicating Splend's value proposition and reinforcing confidence in our servicesâ ď¸
Identifying churn risks
Identify churn risks early and implement tailored strategies to mitigate themđ
Educating customers
Educate customers to ensure they fully understand product benefits, services, and available solutionsKey criteria
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Customer retention experience
Proven experience in customer retention or relationship management.View
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Dynamic company experience
Experience in a fast-growing or scaling company environment.View
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Strong communication skills
Exceptional ability to articulate value propositions clearly.View
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