Revenue Systems Coordinator | Journey Beyond
About the job
This job is about providing technical support and system administration for booking systems at Journey Beyond, a leading experiential tourism business. The role is crucial in ensuring systems are reliable and user-friendly, enhancing the overall guest experience. Collaboration is key, as you will work closely with various teams to support process improvements and new initiatives.
You'll be responsible for
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Providing day-to-day support
Ensuring issues with booking systems are resolved within agreed SLAs.📩
Managing support requests
Prioritizing and troubleshooting requests through a ticketing system.🤝
Collaborating with teams
Working with internal teams and external providers to resolve system issues.Key criteria
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Experience with booking systems
Demonstrated experience with reservations or booking systems or similar applications.View
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Strong troubleshooting skills
Proven analytical skills for identifying and resolving technical issues.View
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Proficiency in Microsoft Office Suite
Experience using Microsoft Office tools for documentation and communication.View
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